The Dilemma of a Call Center Supervisor

Wow! A real home. Now, I might not be able to update my other accounts because I know I will get hooked to this. All because of Optimus Prime. But that is a different story.

First post and I'm talking about my work problems, ayt? Oh well, who doesn't rant about their job? That man's a hero.

I came in an hour late, thinking that they would be doing great. You see, everytime I would take a nap and leave the floor to them, they hit the goal. So I was very confident they would be like that again. Horrors of horrors, they were not. Everybody was slouching, chatting about their personal lives and ranting and blaming anyone and anything but themselves. I was giving directions and no one fuckin' cared. I was so pissed off. And goodness of all goodnesses, one agent made me snap. She was very successful. I left them while I shouted: Go supervise yourselves. I walked out.

Andrei followed me and told me that it was very unprofessional to do. It was the second time I snapped. I told him that he knows how I react. Snap! The first time was with an agent who allegedly told me that she didn't want to be the first to do the call simulation. I told her it's just the same if she's gonna be the last. During the call simulation, she asked the customer about the Record Locator Number, which was supposed to be generated while she does the call! Oh Holy Crap! While she was trying to close the sale to the mock customer, I asked her: What the fuck is a Record Locator Number. I told her to review. I gave all the agents loads of rants and asked them where did I go wrong. Then I tried to breathe.

She confronted me and said things that I really didn't say. What would I expect? She claims that she's 24 but she looks 42. Snap! I shouted at her because she shouted at me. Human instinct. We hollered our souls to defamate each other until our HR Manager and Center Manager caught our attention. To the HR Office, please.

She changed the story. She said I cursed her that's why she defended. Wtf? If you really are 24, you should've known what just happened 10 minutes ago. I was shouting my intestines out. She was crying. I kept my cool. The Center Manager confronted me while the HR Manager talked to her. The story was clear.

The girl has this history of telling shit about anyone that's why she had no friends. It's pathological. And she wanted everybody to sympathize on her because she claimed to be the victim on each and every incident she caused. Now, I came out clean.

That was the first story. What happened last night was the second and, hopefully the last. So Andrei told me that I should have had called for an emergency meeting. My bulb was opened. I left Andrei and called the agents, which made Drei more pissed. He said he's gonna file a warning against me. Wow! Hoodlum.

I talked to the agents. I asked them what was wrong with me. I told them I was very lenient and that I broke a lot of company rules for them. I kissed their asses instead of the other way around. And what did they do? They pushed me to the edge of the cliff. They told me it was their fault. So it was an open door for me to become a funny Confucius to them.

I also had this thing about grammar and spelling. I am not a master but I really research on the proper English. I don't know why, I am not that good in the language myself. But these incidents I really cannot bear:

AGENT1: Let me just transfer you to our verifier to avoid erec… correction. I'm so sorry about that,sir. (Ooh-la-la!)

AGENT2: (mad) Don't shout at me. I'm woman. (Uh yis. I'm woman two!)

AGENT3: Tis ish to imporm you dat your basic leesting is updatid and widat, you will be getting a 15-day free twial website. Sho, the name of the company eeezz!!!!!! That's be great! (Is this Davide Jr.?)

AGENT4: Let me speak to the oner or the manadyer. (With confidence. Rexona, won't let you down.)

AGENT5: Don't worry, there is no sign-up, no contract, no nothing! (So what's the sense of you calling?)

AGENT6: Thank you for calling ****** (And how did that happen to an Outbound Sales Center?)

AGENT7: You don't need to worry, you don't need to pay anything. (Then the voice prompt talked about the price of the website after the 15-day free trial. Nice.)

AGENT8: You were born Independence, I mean Independence Day, right? (The customer was born June 12. And he's from the US. Brilliant.)

AGENT9: No, I don't want to be transferred to the manager's voicemail. So can I talk to him? (The gatekeeper just said that the manager is not available. Screw.)

AGENT10: Hello mem? Mem?! MEM!!?!?!?!! Why did you hang up on me? P***** 'to! (The customer had already disconnected way long before.)

So do you think life is easy for a supervisor? Not really.